Cancelation & Return Policy
Providing exceptional Korean BBQ meats and superior customer service is important to all of us at Omonausa.com. If you’re not completely satisfied with your order, we’ll redeliver, issue a credit, or offer a comparable exchange.
We promise that our products will arrive conveniently delivered to your door, frozen or cool to the touch and vacuum-sealed, in a reusable Styrofoam cooler and in great condition. We stand behind our commitment to quality, and we strive for 100% satisfaction on every purchase.
We maintain the highest standard of quality assurance and food safety practices in the industry. Should any item become compromised during transit, please contact us immediately. While we cannot accept the return of perishable products, we use all feedback to improve our products and services. All requests for a credit or replacement must be submitted within 30 days of purchase.